Contact: 07817 809 764
TERMS & CONDITIONS
By booking an appointment at ELR Hair you automatically agree to all of the Terms & Conditions listed here.
CANCELLATIONS & NO SHOWS
If you wish to cancel your appointment, please let us know as soon as possible. If you have paid a booking deposit your monies will be refunded as long as you haven’t exceeded the required 24 hours cancellation period. Should you wish to reschedule, we will do our best to accommodate your needs but we cannot guarantee a minimum waiting period as it depends on our other bookings.
If we must cancel your appointment, we will always endeavour to provide a minimum 24 hours’ notice. If we are unable to provide 24 hours’ notice, we will offer a 15% discount on the next service.
If you are not satisfied with the service provided to you, we will do our best to find a solution to get you the look you are after. If the unsatisfactory result can be attributed to the specialist, we will usually offer you a corrective session at a discounted price. Unfortunately, we cannot offer you a discounted corrective session if you changed your mind during or after your session.
SAFETY
You are responsible for the safety of the location where the session will take place. You must ensure there is a clean, free of obstructions, well-lit and well-ventilated area where your session can take place. In order to avoid any contact with sharp or hazardous objects please ensure any children and/or pets are kept at a safe distance. Access to hot, running water and electricity may also be required for your session. If you have known contraindications or are pregnant, please inform us in advance. The specialist has the right to cancel an appointment without refund if there is reasonable indication of unsafe conditions either for the specialist or the client.
SKIN TEST
An appropriate pre-treatment skin test, prior to each colour procedure, is recommended for health reasons as well as for the client’s comfort and safety.
Skin tests are important as colouring may cause an adverse reaction (such as hair tinting and bleaching).
A pre-treatment skin test is a precautionary measure intended to reduce, although not deemed to remove, the risk of an adverse reaction both during &/or following a skin test or more intense exposure.
The client is deemed to accept the risk of any adverse reaction for any appropriate pre-treatment skin test or complete colour procedure.
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